Lantech European Support Structure (LESS) adds more value to your business
Lantech understands what service is. Many of our customers work globally and have offices located in several countries. Lantech has an European Support Structure which offers customers the benefit of a single SLA with a single point of contact to support their IT environment in all their offices, both on-site and remote.
Lantech has build a network of Service Companies throughout Europe and even beyond that. From our servicedesk we are in control of al support, maintain and recover the IT network and its components in all countries concerned. Multivendor and up to 7x24 hours and 6 hours fix-time. For our European support we maintain the following values:
Excellence of Expertise
Technical capabilities and experience in supporting multi-vendor IT environments.
Service focussed
Understanding the art of delivering quality and service. Putting our customers interest upfront; act first and discuss later! Simply these things make the difference between standard service and quality service.
Organisational transparency
We work with smaller Service Companies where hierarchical and communication lines are short. As service delivery demands acting on short notice, we need to have our communication lines open to quickly find the right solution to the problem at hand.
Proposition
Lantech works with a clear and straight forward service offering. Transparent contract set-up and clear Service Level Agreement ingredients. Service Windows, Response- and Fix times are specified. Due to the volume of service contracts that are under our control, we offer competitive prices.
Servicedesk
Lantech uses a Service Management Application in which every incident is being logged. Our European partners are connected to the same application so we can pass through all information in an easy and reliable manner. Customers are offered to log on to this application as well in order to be able to report and manage incidents.
Our ServiceDesk offers 7x24 availability and is the single point of contact and accountable partner for the European SLA.
Geographical coverage
Our European Support covers most Western Europe countries. The highlighted countries in the map below show our presence in those European countries. In each of those countries we have SLA's with customers and one or more Service Partners in place. On request we can expand our services to other countries. For example: The Dutch Bureau of Tourism receives support from Lantech also for their offices in New York and Tokyo.
We do also cover some other parts of the USA; New York, Miami and Los Angeles.
References
We are proud to support the IT environment in these countries for:
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Dutch Bureau of Tourism
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Skype
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Watson Wyatt
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Linklaters
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Johnson Diversery
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Air Products
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Unisys
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Bank of America
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Hilton Hotels